RETURNS ---- Due to Covid-19 ALL SALES ARE FINAL! Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: * Gift cards * Downloadable software products * Some health and personal care items. Please do not send your purchase back to the manufacturer. There are no refunds due to the nature of the product and Covid-19. Sale items: Products on sale are final! There are no refunds due to the nature of the product. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 9805 Statesville Road Suite 6360, Charlotte, NC, 28269, United States. Gifts: If the product was purchased as a gift, there are no refunds. Shipping: To return your product, you should mail your product to: 9805 Statesville Road Suite 6360, Charlotte, NC, 28269, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. There are no refunds if you aren't satisfied with the product. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.